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PANASONIC: SUCCESS STORY
INDUSTRY
Manufacturing / Electronics
Manufacturing / Electronics
SOLUTIONS
Sales Cloud, Service Cloud
Sales Cloud, Service Cloud
REGION
EMEA
EMEA
WORK AREAS
Development, Design, Front Stack
Development, Design, Front Stack
“From the start, S4G understood our needs perfectly, making a reasonable proposal according to our requirements. With great Salesforce experience and a solid team, S4G makes you feel that you are in good hands. S4G has shown a great level of understanding by bringing in the right team for each development. I highly recommend them.”
Albert Blasco. European marketing manager HVAC at Panasonic
What does PANASONIC do?
Panasonic is a multinational company with more than 50 years of experience and distribution in more than 120 countries around the world, being one of the leaders in solutions and product range in heating, domestic hot water, and air conditioning.
Challenges detected
Panasonic utiliza la plataforma Salesforce desde el año 2011, en una primera implementación de alta complejidad que requirió en su momento mucho desarrollo personalizado. Tras 10 años, era necesario realizar un mantenimiento y actualización de las tecnologías utilizadas, para lograr una ejecución de los procesos de gestión comercial con una mayor eficiencia.
S4G solutions for Panasonic
The Salesforce Classic interface was migrated to Salesforce Lightning, updating any processes and automations that were not compatible with the new version
Taking advantage of the new interface, a custom configurator was developed for the “Coolers” product line, a process that allows selecting each component of the product to adapt it to the client’s needs, in a simple, fast and user-friendly interface.
In addition, a component was created that allows the sales team to generate projects, business opportunities, and proposals in just a few clicks, which can then be subsequently shared with customers. This has allowed the user to reduce the effort of creating these records from 3 minutes to 20 seconds.
Results
↓ 90%
Less time to create records
↑
More projects delivered
✓
Elimination of security problems
↑
Increased revenue associated with managed projects
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