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Elisa Videra: Success Story

INDUSTRY
Visual Communication
SOLUTION
Sales - Service - Communities - CPQ
REGION
Europe

“We succeeded in remarkably simplifying our systems by using standard features from Salesforce ecosystem. This has given us more reliable and consistent processes as well as speed. All this was managed with tight schedule and budget, which would have not been possible without S4G expertise and collaboration.”

 

Pauli Honkkila. Project Director

What does Elisa Videra do?

Elisa Videra is an expert in large-scale visual communication systems, specialising in real-time virtual collaboration.

Services include cloud-based immersive video conferencing and digital signalling solutions. The company operates globally and has implemented service provisions in more than 10,000 locations across 97 countries.

It has over 100 visual communication experts in Finland, Sweden, Norway, UK, Netherlands, Italy, Spain and Russia.

Challenges detected

Elisa Videra had reached over a million lines of code in Salesforce for customisations.

Impossibility of evolving and leveraging Salesforce innovation waves.

Constricted growth and strategy.

S4G Solutions for Elisa Videra

Reengineering processes to harness Salesforce best practices.

New authority with a whole new architecture.

Implementation and integration of Salesforce CPQ with AppExchange solutions: Samanage (IT service management), JustOn (billing) and TalkDesk (call centre).

Client portal (MyConnect) and Vodafone with Communities.

Results

16 months

Big Bang and Change Management

lead to cash

to guarantee Data reliability and consistency

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