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Correos Express: Success Story

INDUSTRY
Transport
SOLUTION
Sales Cloud and Pardot
REGION
Spain

“The key element of success on our collaboration with S4G has been, beyond their extense knowledge of the Salesforce platform, their great contribution of common sense and knowledge of best practices on Sales processes, providing great value at business level.”

 

Enrique Ramírez Palacín. CEO

What does Correos Express do?

Correos Express is the time-critical parcel service of Grupo Correos and has the logistics, technology, organization and people to be leaders in business parcel activities.

Challenges detected

Correos Express needed a tool to organise and optimise the sales team to deliver on their growth goals.

S4G Solutions for Correos Express

In partnership with S4G Consulting, Sales Cloud was implemented for correct distribution of the customer portfolio, visit checks and budgeting from complex pricing models.

 

The solution allows account executives to prepare budgets at the customer visit from their tablets and apply discounts within certain thresholds, after which approval from managers and executives is needed.

Results

30 %

Rise in active customers

From 10 to 2

We went from an average of 10 days between customer call and first contact to just two days.

From 37 to 8

And from 37 days from first contact to first effective customer dispatch to just 8 days.

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