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EXPERIENCE CLOUD
Connect to your community with Salesforce

Create communities and collaborative spaces for your customers, partners and employees quickly and easily with Salesforce Experience Cloud.

Salesforce Experience Cloud, formerly known as “Communities”, serves to create collaborative spaces and communities for users, suitable for both B2B and B2C companies, as well as non-profit organizations. Create a space where your customers, employees and partners can find solutions to their questions and manage business activities directly from the platform. Furthermore, being connected to Salesforce CRM, Experience Cloud allows you to share day-to-day insights with your customers or partners. Your customers can check their account status and orders and your partners can help you increase sales.

Thanks to a variety of available templates you can create personalized and adapted experiences for each device. With Salesforce Experience Cloud, you provide a space to collaborate and empower your users. Increase the engagement and satisfaction of the most proactive collaborators by thanking them for their work with badges and user-written recommendations. Give a helping hand to your customers, partners, and employees, promote your brand image and increase the conversion rate of new opportunities.

SALESFORCE EXPERIENCE CLOUD GIVES YOU THE FOLLOWING BENEFITS:

  • Support all your communities: partners, customers or employees.
  • Improve their user experience.
  • Enhance your Customer-centric strategies.
  • Personalize customer experiences.
  • Find solutions for specific needs.
  • Reduce costs by facilitating access to information and minimizing the number of interactions.
  • Help your customer service teams solve complex cases.
  • Leverage your CRM to provide valuable information.
  • Identify future business opportunities.

OUR EXPERIENCE WITH SALESFORCE EXPERIENCE CLOUD

Since the launch of the cloud, formerly known as Community Cloud, at S4G we have carried out numerous Experience Cloud projects with our clients to help connect their communities like never before. With companies and organizations from various sectors, we have managed to create collaborative spaces in which the user always feels cared for, improving customer services and creating a natural and easy connection with the CRM information of our clients, including Maxxium, Cafés Candelas, Homeserve, Ilunion, Greenpeace and ESCI.

 

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