SERVICE CLOUDCRM for customer care
Offer your customers the most convenient way to communicate with you thanks to Salesforce Service Cloud, a personalizable customer service CRM.
Service Cloud is the Salesforce customer service platform that allows you to accompany your customers at all times. Summarized in two words: customization and omnichannel. On the one hand, it is a 100% customizable cloud, so that your teams in charge of managing any incident can carry out their work in the most comfortable and effective way.
On the other hand, your customers will feel that you are always close to them, with functionalities such as chatbots that will allow you to configure immediate help actions through channels such as chat and/or WhatsApp, or by redirecting more complex cases to a qualified agent if the bot is unable to find a solution.
Service Cloud hosts its customer service CRM on a single, flexible platform, where your service and maintenance personnel have access to a full customer profile.
The combination of Customer 360 and Salesforce Einstein AI allows them to optimize their work, providing them with the information they need: automation tools to avoid repetitive tasks; recommendations on the next best actions that can be taken based on customers’ tastes and needs; telephone assistance integrated into the platform, using one of the best tools currently available on the market, Service Cloud Voice; and much more!
Show your customers you know them like no one else.
SALESFORCE SERVICE CLOUD ALLOWS YOU TO:
- Improve your Customer Experience, offering unique and personalized attention.
- Offer a single platform for your agents, with a user interface developed to optimize and facilitate their work.
- Increase efficiency with easy-to-follow customer care processes.
- Automate repetitive tasks.
- Access your contacts’ social networks directly for more efficient, personalized customization.
- Deploy chatbots for troubleshooting without the need for an agent.
- Leverage Omnichannel, for your customer to choose their preferred channel (Phone, WhatsApp, Chat…).
- Make better decisions thanks to Einstein’s AI.
OUR EXPERIENCE WITH SERVICE CLOUD
All companies recognize the positive impact of an Optimal Customer Experience and the advantages of facilitating customer services. Many of our clients count on us to deploy and optimize their CRM for customer service. Examples include Ilunion, Panasonic, Igenomix and Grupo Caminos.
