S4G has recently launched Koala into the CRM market, but… what exactly is Koala? Koala is the solution designed by S4G which addresses the need of organizations within the Third Sector to streamline fundraising activities and effectively manage their social base with a simple and effective CRM. Koala is built on Salesforce NPSP and incorporates […]

With Service Cloud Voice, essentially we are talking about an add-on which we can activate in our instances of Service Cloud which unlocks a series of functionalities to further improve our agent and customer experience. The add-on completes the CRM experience in terms of multichannel communications management. As the name implies, we can use this […]