At S4G we are neither Salesforce implementers, nor developers. We implement and develop Salesforce and each of its clouds, of course, but we are first and foremost Salesforce Consultants. Our job is to understand our clients’ business, its strengths, weaknesses, opportunities and threats. This is the first step, always.
By understanding our clients – their background, current situation and vision for the future – we can be an important part of the conversation, what it means to implement a Salesforce CRM solution that maximises tool potential and delivers optimal results. This methodology applies to multicloud projects, whether Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud… or any combination of these.
that brings real value to your business
The implementation of a good CRM is not about taking a company’s processes and putting them into a new tool. Rather than the solution to all a company’s problems, Salesforce is the means to eradicate them. The exercise should go deeper, as it requires the refiguring of current processes, and sometimes even the organisation and structure of the company. Only then can a true company transformation be implemented into a client-oriented organisation that runs like clockwork.
This way of working, this firm commitment to our clients, is what really sets us apart in the marketplace. 52% of our business comes from existing clients and 46% of our clients come from an initially unsuccessful Salesforce implementation. What do we gain? We become a true partner to our clients, sometimes securing impressive metrics, such as increasing the number of active clients by 30% (Correos Express), the number of sales visits by 15/20% (Pelayo Seguros) or achieving ROI in less than 1 year (Trasmediterranea).
As of May 2018