Cookie usage

We use our own and third-party cookies to improve website performance and evaluate the use you make of it. By continuing to browse this site you are agreeing to our use of cookies. You can change settings and get more information here.

ELISA VIDERA

INDUSTRY
Visual Communication
SOLUTION
Sales - Service - Communities - CPQ
REGION
Europe
The Customer

 

Elisa Videra is an expert in large-scale visual communication systems, specialising in real-time virtual collaboration.

 

Services include cloud-based immersive video conferencing and digital signalling solutions. The company operates globally and has implemented service provisions in more than 10,000 locations across 97 countries.

 

It has over 100 visual communication experts in Finland, Sweden, Norway, UK, Netherlands, Italy, Spain and Russia.

The Problem

 

Elisa Videra had reached over a million lines of code in Salesforce for customisations.

 

Impossibility of evolving and leveraging Salesforce innovation waves.

 

Constricted growth and strategy.

The Solution

 

Reengineering processes to harness Salesforce best practices.

 

New authority with a whole new architecture.

 

Implementation and integration of Salesforce CPQ with AppExchange solutions: Samanage (IT service management), JustOn (billing) and TalkDesk (call centre).

 

Client portal (MyConnect) and Vodafone with Communities.

Results

Big Bang and Change Management: All in 16 months.
Data reliability and consistency thanks to Lead-to-Cash.

 
 

          PARTNER COMMUNITY >

 
 

 
 

PARTNER COMMUNITY

 
 


“We succeeded in remarkably simplifying our systems by using standard features from Salesforce ecosystem. This has given us more reliable and consistent processes as well as speed. All this was managed with tight schedule and budget, which would have not been possible without S4G expertise and collaboration.”

 

Pauli Honkkila . Project Director

We can help you. Let´s talk?

Contact Us