With Service Cloud Voice, essentially we are talking about an add-on which we can activate in our instances of Service Cloud which unlocks a series of functionalities to further improve our agent and customer experience. The add-on completes the CRM experience in terms of multichannel communications management. As the name implies, we can use this […]

Salesforce Advisor Link, a watershed in student management. For years now we’ve been hearing that higher education is changing. There are numerous events that reveal the competition between colleges and universities for the same students. Increasingly, students are incorporating new variables into selecting the university which will be the door to their future, such as […]