Salesforce

The world's leading CRM software and enterprise cloud ecosystem
Sales Cloud

Sell smarter and faster, focusing on what truly matters: the customer.

Connect with your customers in a whole new way, shore up relations with your prospects, boost conversion rates and consolidate your relationship with them to grow your business from any place and any device.

Sales Cloud adapts to your pipeline, boosting productivity with an intuitive work space where you can check all information in real time at a single glance or conduct an in-depth account analysis.

Sales Cloud drives performance by offering a complete view of your customer, from the contact log to the most important information from social networks, enabling you to better handle contacts, opportunities and all the information needed to close a sale.

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Service Cloud

Boost customer satisfaction and loyalty by offering more personalised customer service.

With Service Cloud you can offer exceptional customer care in a smarter fashion over any channel (phone, email, chat, social networks, etc.), providing instant solutions from any place and any device.

Plus you can power agent productivity with Lightning Console, a smart tool for assigning cases to agents that cuts service costs.

Solutions, help articles and similar cases can be published on an open knowledge base your agents can use to help them solve new cases. Customers can also access the base to find the answers they need or to contact an agent to help them find a solution.

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Marketing Cloud

The future of marketing lies in customers’ individual and personalised experiences.

Salesforce Marketing Cloud is the most complete and powerful digital marketing platform on the market, letting you contact your customers one-by-one, providing the right message over the right channel at the right time.

Unified access to all data sources- from web analytics and social networks through CRM data- gives you a unique and complete view of your customer, with drag-and-drop tools to prepare actions in line with behaviours, test new ideas with A/B tests and create personalised experiences with your customers, from targeted ads and email through SMS and push notifications on mobile apps.

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Community Cloud

A new concept in online collaboration for customers, partners and employees

Community Cloud provides a social collaboration platform that gives your customers, partners and employees a voice, driving engagement with companies and creating better brand connections.

Community Cloud can create communities for specific needs or topics, personalised in content and brand. It can facilitate information browsing and question-setting to get the answer you need.

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Analytics Cloud

Enterprise analytics: any information on any device.

Customers today generate more data than ever before. Businesses must transform the way this information is compiled, analysed and distributed.

With Analytics Cloud, all of your business’s critical information, CRM and ERP data and any other data source are joined together in a unique approach to enhance the outcomes you get in your enterprise, deepening your customer knowledge and powering your ability to optimise their experience.

Analytics Cloud is revolutionising the way strategies can be defined. Any area of the company can get the information it needs about the enterprise, with no need for IT support, helping learn the answers to questions for better customer engagement.

Platform

Create tailored apps faster and build your business even more quickly

App Cloud is the leading platform in cloud computing which lets you connect all your data and applications, enabling you to build innovative apps that will drive your business.

App Cloud is a new concept in platform as a service (PaaS), with a multi-user infrastructure, metadata-based architecture and a fully managed database.

App Cloud provides you with the confidence to create applications with point-and-click tools. With pre integrated components, templates and apps, drag-and-drop tools, AppBuilder, Process Builder, Schema Builder and Community Builder, apps are built fast. Programmers can create apps in any language, adapted to any device, and can connect all your Salesforce and even non-Salesforce apps.

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At S4G we have helped our customers optimise their sales teams by implementing this leading market solution.

We have used it to create complex sales quote tools, optimised sales routes to maximum number of visits per rep, built point-of-sale management systems for retailers, integrated with all types of ERPs to have all of a customer’s information available to the sales network, and implemented digital signature systems to cut the time in receiving signed contracts.

We have enabled our customers to ramp up critical sales KPIs such as number of visitors per rep or number of active customers by 20% to 30%.

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At S4G we have helped our customers improve the perception their customers have of them and optimise their agents’ times by implementing the leading market solution.

We have integrated the solution in all types of call centres on the market, implemented virtual call centres, configured the tool to route contacts by different criteria (geographic, language, agent skills, etc.), designed systems that connect to multiple backoffice systems to provide the agent with a 360º, real-time view of the customer, and implemented satisfaction survey systems that trigger processes when undesired scores or comments are received.

We have enabled our customers to maximise agent productivity to minimise their numbers, while also providing an optimal service over any channel.

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At S4G we have helped our customers define their digital marketing strategy and engage more meaningfully with their customers by implementing the leading market solution.

We have used it to cross-channel information from CRM, ERP and Data Warehouse systems to obtain all the business intelligence needed for optimal communications segmentation, we have established optimal and measurable customer journeys that make it possible to analyse the impact they are having, we have empowered our customers to engage with their customers over different channels, including email, SMS, mobile app notifications and Facebook ads, always with the right message, we have helped our customers ensure that the messages they send their customers are the most important ones, using dynamic content, and we have sent transactional messages with real-time triggers in response to particular events.

We have enabled our customers to communicate better with their customers over any channel and always with the right message, driving their customers’ enhanced perception of the brand and positively impacting customer loyalty.

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Implementation

At S4G we have helped our customers create connected communities with the CRM for employees, customers and partners.

Solution

We have used it to roll out employee communities with collaborative environments and interesting information for distributed organisations that didn’t feel they belonged to a group, we have created partner and customer communities to handle cases, place orders, have relevant marketing material to hand, hold discussion/collaboration forums and ideas portals to foster innovation.

Outcomes

We have enabled our customers to extend their CRM to partners and customers naturally, simply and safely.

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At S4G, we have helped our customers create tailored apps in record time and extend their CRM to after-sales functions.

We have implemented invoicing, warehouse and stock control systems, work-order and delivery-note management systems, factory production management with materials and shrink calculation, merchandise delivery process management from factory through final destination. We have created HR systems and ways to evaluate performance by skills and targets, and time reporting systems to control project deliverables and performance. We have also extended CRM naturally to technical, sales and after-sales teams to ensure that workflow and control is performed on the same platform after the sales rep receives an order signed by the customer.

We have enabled our customers to extend their CRM to where it is needed, creating a flexible system that fully adapts to the needs of their enterprise. We have powered tailored solutions in real time and brought them in way under the cost of other market solutions.

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